WORK AT SHADOW GROVE

BEERTENDER JOB DESCRIPTION

 

Beertender is responsible for the day to day operation of the tasting room; providing excellent service, serving and suggestively offering food and/or beverages while adhering to responsible alcohol vending standards; maintaining a clean bar area, and delivering a fun, clean atmosphere to internal and external guests according to the established guest service standards.

 

Responsibilities:

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• Move with a sense of urgency by processing guests’ orders. Serve draft beer and other beverages, merchandise and snacks. Check identification of guests, to ensure that they are of legal drinking age. Comply with all food and beverage regulations.

• Operate cash registers, collect payments from guests, and return change. Practice proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate cash out procedures.

• Maintain work areas by organizing and cleaning bar, tables and service well. Bus tables and bar top as needed of used glassware, etc. Complete all opening, running, and closing duties as assigned. Manage bar operation and orders and maintains supplies throughout the shift.

• Adhere to any opening and closing procedures, including setting up and breaking down the venue, as scheduled. Maintain a clean, organized and sanitized bar area. Wash glassware, stock, clean, put away product or discard waste as needed.

• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.

• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies are upheld.

• Clean the entire taproom area as part of a team, including cleaning tables and seating, sweeping, mopping, cleaning bathrooms and maintaining high standards for all customer and employee areas.

• Perform other duties as assigned.

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Requirements:

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• Must be 21 years or older.

• Must have Craft Beer knowledge.

• Previous Bartender experience preferred.

• Must be able to work nights and weekends.

• Ability to work late hours.

• Must have a flexible schedule.

• Cash handling experience.

• Required to stand and walk.

• Required to talk or hear, both in person and by telephone.

• Required to use hands to finger, handle or feel objects or controls; reach with hands and arms.

• Regularly required to stoop, kneel, bend, crouch and move or lift up to 50 lbs using proper lifting techniques.

• Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

• Skill in interpersonal communication and teamwork.

• Physically able to pass a pour test.

• Ability to deal with intoxicated guests in a positive and safety minded manner.

• Tolerance of all cultures, music and art forms.

• Have integrity and high ethical values.

• Ability to complete Responsible Beverage Service Training Certification, Sexual Harassment Prevention Training Certification, and make the Safe Bars Pledge.

 

Compensation:

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• The rate of pay for this position is $16.04 per hour plus tips.

 

Benefits:

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• Employee discounts on beer and merchandise.

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EQUAL EMPLOYMENT OPPORTUNITY:

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We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Shadow Grove Brewing strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. 

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Shadow Grove Brewing will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Shadow Grove Brewing also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact Shadow Grove Brewing to request the opportunity to participate in a timely interactive process. Shadow Grove Brewing will also provide reasonable religious accommodations on a case-by-case basis. 

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HIRING PRACTICES:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

Shadow Grove Brewing recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Shadow Grove Brewing may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

 

The SAFE BARS Promise of Awareness, Compassion and Trust:

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We are committed to being a safe, welcoming place where all of our guests, including our LGBTQIA+ community members, can have fun in good company.

We are committed to being a safe, respectful place to work for people of all genders and sexual orientations.

We are trained to stand up against sexual harassment and assault, including bias-motivated language and other violence.

We recognize and respond to sexual harassment and assault among staff and guests.

We believe that drinking is not an excuse for crossing someone’s boundary.

We believe in affirmative consent: Without a yes, it’s a NO!

Everyone in our house — staff, guest, or vendor — deserves respect, safety, and an environment free of unwanted sexual attention, whether verbal or physical.

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For our guests

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We will step up:
- If we see you being threatened, harassed, or interfered with.
- If someone is using hateful, homophobic, transphobic, racist, or other offensive language toward you.

- If someone doesn’t listen to “NO.”
- If you say you are uncomfortable in another person’s company.
- If you ask us for help.

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We will respond:
- If we see someone looking at you in an unwelcome way.
- If your partner, friend, or someone you just met is behaving in a way that’s making you uncomfortable.

- If we think you are unsafe.
- If we hear offensive or derogatory language.

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We will act:

- If you feel threatened, uncomfortable, harassed, or unsafe please ask one of our staff for help. We will take your lead in how you want the situation handled. If you want us to, we will step in and stop the behavior. If the harasser won’t stop, they will be told to leave and not allowed back in.

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For our staff

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Our establishment fosters an environment of respect, inclusion, and professionalism. We support each other, work together, and depend on each other to be successful. Our diversity is our strength.

- There is no place here for harassment or threatening behavior of any kind! If the harasser is an owner, a manager, a co-worker, a guest, or a vendor, it’s not okay. If the target is an owner, a manager, a co worker, a guest, or a vendor, it’s not okay. No matter what someone’s gender identity, sexual orientation, or role, harassment and assault are not okay.

- We have established procedures to follow in reporting and quickly responding to harassment.

- We will conduct periodic surveys of staff so you may report anonymously and without fear.

 

Whether it’s our team or our guests, we won’t stand by. We won’t look the other way. We won’t tolerate harassment of any kind. We will support you and our community in having a professional and safe workplace and a safe and fun place to go out!